Q: What is the cost of shipping?
A: The cost of shipping varies. Costs are determined based on the weight of the package, to where it will be shipped and the chosen shipping method. You can calculate the cost of shipping by adding the items into your shopping cart. Click on your shopping cart. Enter your Zip/Postal code then click Get Rates. A list of shipping options and cost estimates will be shown.
Q: When will my shoes ship?
A: The day of your order is a non-business day; we will process it and ship
it on the next business day. For instance, Monday orders are processed
and shipped on Tuesday and should be delivered on Wednesday.
Q: What if I'm unhappy with my Basic Tease custom made items purchase?
A: Let us know if you have any concerns about your order. You have 2 days to return the item. Customer pays return shipping on all returns. Shipping costs are non-refundable. Item must be in its original condition, smoke-free, and unworn.
Q: Do you offer expedited shipping on custom made items?
A: Basic Tease custom items are shipped after they are manufactured. These items ship for free, but expedited shipping is not available.